1. Introduction & who we are
Ebacph (“we”, “us”, “our”) is a trading brand operated by EBAC PLUMBING & HEATING LIMITED, a company registered in England and Wales under company number 05294680, with its registered office at 87 Kingsway, Mildenhall, Bury St Edmunds, Suffolk, IP28 7HS, United Kingdom. We are the data controller for personal data collected through ebacph.shop.
For any privacy or data-protection matter, contact us at support@ebacph.shop.
2. Information we collect
- Identity & contact data: name, email, phone, billing and shipping address.
- Order data: items purchased, order value, and order history.
- Payment data: processed securely by our payment providers; we do not store full card numbers.
- Technical & usage data: IP address, device and browser type, and pages visited (via cookies — see our Cookie Policy).
- Communications: messages you send us via forms or email.
3. How we use your information
- To process and deliver your orders and handle returns and refunds.
- To provide customer support and respond to enquiries.
- To detect and prevent fraud and secure our store.
- To improve our products, website and service.
- To send service messages and, where you consent, marketing.
4. Legal basis for processing (GDPR)
- Contract: to fulfil orders you place with us.
- Legitimate interests: to run, secure and improve our business, balanced against your rights.
- Consent: for optional analytics/marketing cookies and marketing emails, which you may withdraw at any time.
- Legal obligation: to meet tax, accounting and consumer-law requirements.
7. International data transfers
Where data is transferred outside the UK or EEA, we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses to protect it.
8. Data retention
We keep personal data only as long as necessary for the purposes above — typically the duration of our relationship plus the periods required by tax and accounting law (generally up to 6 years for order records). We then delete or anonymise it.
9. Data security
We use HTTPS encryption and appropriate technical and organisational measures to protect your data. No method of transmission is completely secure, but we work to safeguard it at all times.
10. Your rights (GDPR / UK GDPR)
If you are in the UK or EEA, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate data.
- Erase your data (“right to be forgotten”).
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time.
To exercise any right, email support@ebacph.shop. We respond within one month. You may also complain to the UK Information Commissioner’s Office (ICO).
11. California privacy rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it’s used.
- Request deletion of your personal information.
- Opt out of the “sale” or “sharing” of personal information.
- Not be discriminated against for exercising your rights.
We do not sell or share your personal information. To make a request, email support@ebacph.shop.
12. Children’s privacy
Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us data, contact us and we will delete it.
13. Contact & changes
Questions about this policy? Email support@ebacph.shop or write to EBAC PLUMBING & HEATING LIMITED, 87 Kingsway, Mildenhall, Bury St Edmunds, Suffolk, IP28 7HS, United Kingdom. We may update this policy from time to time; the “last updated” date above reflects the latest version.